FAQ

For many years, our products have been noted as being among the best in the industry. Specifically, you can see published write-ups from Baby Bargains, an independent buyer’s manual, by visiting our Press & Reviews section.

Lead-time will vary dependent on the collection ordered. Our average lead-time is 6 – 10 weeks from our factory in Princeville, Canada. Afterwards, depending on where the retailer is located, delivery to the store can take from a few days up to two weeks time.

All of our finishes are lead-free and non-toxic.   All finishes have been tested and passed by independent, third party testing facilities in the United States. 

We are also certified for air quality (very low VOCs) on all cribs and furniture under the GREENGUARD Children & Schools Certification Program^SM.

All of our products are covered under a 1-year limited warranty. Please refer to our Warranty section under the Consumer Support link.

Each collection has specific finishes available which were selected to enhance the beauty of the design and wood composition. To see the finishes available, per collection, please refer to the Collections section of our site.

Yes, you can visit our online store at http://store.natartjuvenile.com or use the Buy Now button shown on the individual furniture item pages.  Smaller items ship via UPS.  Larger furniture items will ship via private freight carrier under White Glove Bronze service.

We also have a specialized network of independent furniture retailers in Canada, Mexico and the United States. These stores can offer you their advice, expertise and service both pre- and post-purchase. To find a retailer in your area please use our Retailers tab.

All of our products conform to current ASTM & CPSC standards.  We are also JPMA Certified for our cribs, and Greenguard certified for air quality for our cribs and furniture.

Please refer to our Safety Standards section under the Consumer Support link.